Privacy

Vortexo Privacy Policy

Last updated: July 22, 2026

Overview

No advertising business.

Vortexo does not sell personal data and does not use personal data for advertising. The app connects to a Plex server you choose and are authorized to access, with optional Trakt and Gemini integrations.

Plex and Trakt

Your connected accounts.

Plex server details, account connection information, Trakt connection information, playback settings, and integration preferences are provided by you and used to deliver the features you enable. Trakt may receive playback events and exchange watch history, ratings, watchlists, or personal-list data according to your enabled settings.

Diagnostics

Crash and error reports.

Release builds may send crash reports, app hang reports, failed request diagnostics, and playback breadcrumbs to help debug issues. These diagnostics are used to improve reliability and are not used for advertising.

Third-party content

Vortexo is a client.

Vortexo does not provide, host, sell, or distribute media content. You are responsible for the Plex server and media you choose to access with the app.

Purchases

Handled by Apple.

Vortexo Pro purchases and subscriptions are processed by Apple through the App Store. Vortexo does not receive or store payment card information. Manage or cancel subscriptions in your Apple ID settings.

Gemini translation

Optional and off by default.

Gemini subtitle translation uses an API key you provide, which Vortexo stores in the device Keychain. When you enable translation, subtitle text is sent to Google's Gemini service to generate translated text. Google's terms and privacy policy apply to that processing.