Support

Help with Vortexo.

For setup questions, playback issues, Live TV debugging, or Pro purchase help, use the links below and include the details that make Apple TV media bugs easier to pin down.

Join Discord Open App Store listing

What to include

Useful report details.

Apple TV model and tvOS version.
Vortexo version from the app settings.
Source type: Plex, Vortexo Server, Plex Live TV, compatible playlist URL, or XMLTV guide data.
Whether the issue is browsing, playback, subtitles, audio, Live TV guide data, or Pro purchase restore.

In-app areas

Places to check first.

Playback settings for audio language, subtitles, subtitle size, position, color, delay, and skip behavior.
Live TV settings for source setup, guide/grid layout, combined sources, and multiview options.
Servers settings for Plex account, Vortexo Server connection, and Live TV source refresh.
Support Vortexo for Pro status, restore purchases, terms, and unlocked feature details.

Common setup

Connections Vortexo expects.

Vortexo is a client. It needs your own Plex server, authorized Live TV source, or Vortexo Server connection. Live TV can come from Plex DVR tuners, Vortexo Server channels, or compatible playlist URLs with optional XMLTV EPG data.

Pro and purchases

App Store billing.

Vortexo Pro is sold through the App Store with monthly, yearly, and lifetime options. Prices are shown by Apple before purchase. Restore previous purchases from Vortexo settings using the same Apple ID.

Discord support Fastest place to ask questions App Store Download, review, manage purchases Privacy Policy Data, services, purchases Apple Standard EULA App Store terms of use