Support

Help with Vortexo.

For Plex setup, playback, Trakt, Gemini subtitle translation, or Pro purchase help, use the links below and include the details that make media bugs easier to pin down.

Join Discord Open App Store listing

What to include

Useful report details.

Device model and iOS, iPadOS, or tvOS version.
Vortexo version from the app settings.
Your Plex server version and whether the connection is local or remote.
Whether the issue is browsing, playback, Trakt, subtitles, audio, Gemini translation, or Pro purchase restore.

In-app areas

Places to check first.

Playback settings for audio language, subtitles, subtitle size, position, color, delay, and skip behavior.
Trakt settings for connection status, history sync, ratings, lists, and scrobbling.
Plex settings for server connection details, library refresh, and remote access.
Support Vortexo for Pro status, restore purchases, terms, and unlocked feature details.

Common setup

Connections Vortexo supports.

Connect your own Plex server with your Plex account. Trakt is optional for watch history, ratings, lists, and scrobbling. Gemini subtitle translation is also optional and uses an API key you provide, stored securely on your device.

Pro and purchases

App Store billing.

Vortexo is free to download. On the US App Store, Vortexo Pro is listed at $4.99 monthly, $49.99 yearly, or $149.99 lifetime (USD). Apple shows the final localized price before purchase. Restore previous purchases from Vortexo settings using the same Apple ID.

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